Privacy Policy
At CFFM your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data in line with UK data protection laws. – the Data Protection Act 2018 and GDPR rules. https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/
For these purposes CFFM is a ‘data controller’ meaning that we decide how and why the personal data that we collect is used.
- Who We Are
We are a UK-based family mediation service offering confidential and impartial support to families. - What Information We Collect
We only gather the personal information we need for business purposes in order to provide you with the services you have requested
.
This means we may collect personal data such as:
- Name, contact details (phone, email, address)
- Date of birth
- Information about your family situation
- Notes from mediation sessions
- Financial or legal information relevant to mediation
- How We Use Your Data
We use your data to:
- Provide mediation services
- Maintain accurate records
- Comply with legal obligations
- Improve our services
- Lawful Basis for Processing
We process your data on the basis of:
- Your request to us to provide a service
- Legal obligation
- Consent (where applicable)
If you are not the person who has requested our service we are permitted to contact you to make sure that you have access to a Mediation Information and Assessment Meeting which is part of the legal process (introduced by the Children and Families Act 2014, Section 10) and which should generally be offered prior to any application to court.
More information about mediation generally and this legal requirement can be found at:
https://www.gov.uk/looking-after-children-divorce/mediation
https://www.gov.uk/looking-after-children-divorce/types-of-court-order
- Sharing Your Information
We do not share any information with third parties including courts unless
- We consider a child to be at significant risk of harm (safeguarding responsibility )
- The mediator believes that you are the recipient of proceeds from crime
- Data Retention
We keep records for up to 6 years unless legal or regulatory requirements state otherwise. - Your Rights
You have the right to access, correct, or request deletion of your data.
Please note this only applies to your individual information such as when we have met you on your own. Information from a joint mediation session is the property of both parties and can only be released with the permission of the other person who has taken part in the session.
- Contact Us
For any privacy concerns or to exercise your rights, contact:
admin@childrenfirstfamilymediation.org.uk
You may also contact the Information Commissioner’s Office (ICO): www.ico.org.uk
